Privacy Policy

1.1 Account and Profile Information

When you create an account, we collect information such as your name, email address, company name, job title, and payment information (processed securely by our payment provider, Stripe). We do not store full payment card details.

1.2 Usage Data

We automatically collect data about how you interact with the Service, including pages visited, features used, searches performed, reports generated, and actions taken within the platform. This includes IP addresses, browser type, operating system, referral URLs, and session duration.

1.3 Creator and Platform Data

The Service aggregates publicly available data from third-party social media platforms (TikTok, Instagram, YouTube, Reddit, Twitch) via their official APIs and public interfaces. This includes creator handles, follower counts, engagement metrics, content metadata, and other publicly accessible performance data. We do not collect private messages, non-public profile information, or data that requires individual creator consent to access.

1.4 Communications

If you contact us by email or through support channels, we retain the content of your messages and our responses to provide support and improve the Service.

1.5 Cookies and Tracking

We use cookies and similar tracking technologies to maintain sessions, remember your preferences, and analyse usage. You may disable cookies through your browser settings, though some features of the Service may not function properly without them.

We use the information we collect to:

• Provide, maintain, and improve the Service;
• Process payments and manage subscriptions;
• Send transactional emails (account confirmations, invoices, password resets);
• Send product updates, feature announcements, and marketing communications (you may opt out at any time);
• Monitor and analyse usage patterns to improve product performance and user experience;
• Detect, prevent, and respond to fraud, abuse, or security incidents;
• Comply with legal obligations and enforce our Terms of Service;
• Respond to your support requests and communicate with you.

We do not sell your personal information to third parties.

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Contract performance — to provide the Service you have subscribed to.
• Legitimate interests — for analytics, security, fraud prevention, and product improvement, where such interests are not overridden by your rights.
• Legal obligation — where we are required to process data to comply with applicable law.
• Consent — for marketing communications and non-essential cookies, which you may withdraw at any time.

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers — third-party companies that help us operate the Service, including cloud infrastructure (Vercel, AWS), authentication (Clerk), payments (Stripe), and analytics tools. These providers are contractually bound to protect your data.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice if this occurs.
• Legal requirements — when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Zelper, our users, or the public.

The creator analytics and intelligence features of the Service rely on data sourced from third-party social media platforms. We access this data in compliance with each platform’s terms of service and developer policies. Platform data is subject to change or removal in accordance with those policies.

Our use of TikTok API services is subject to TikTok’s Terms of Service and Privacy Policy. We use TikTok data solely to provide analytics to brand teams, and do not use it for advertising targeting, selling to third parties, or training AI models outside the scope of the Service.

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymise your personal data within 90 days, except where retention is required for legal obligations, dispute resolution, or enforcement of our agreements.

Creator analytics data (publicly sourced metrics) may be retained longer in aggregated or anonymised form for benchmarking and platform improvement.

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS), encryption at rest for sensitive data, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your personal data (“right to be forgotten”).
• Restriction — request that we restrict processing of your data in certain circumstances.
• Data portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — withdraw any consent you have previously given at any time.

To exercise any of these rights, contact us at suport@zelper.io. We will respond within 30 days. For EEA residents, you may also lodge a complaint with your local data protection authority.

Zelper Professional Corp is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required by applicable law.

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us at suport@zelper.io and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via in-app notice at least 14 days before changes take effect. The updated policy will be posted at this URL with a revised effective date. Continued use of the Service after changes take effect constitutes acceptance of the new Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team: